Payment and Billing Consent

December 1st, 2024

Thank you for choosing Well12 as your partner in achieving optimal health and wellness. Please carefully review the following payment and billing consent terms, as they govern your financial transactions with us. By making a purchase or enrolling in our programs, you agree to these terms.

1. Payment Authorization

By providing your payment information (credit card, debit card, or other authorized payment methods), you authorize Well12 to charge the specified amount for the selected product or service, including any applicable taxes or fees.

2. Subscription Services

For any recurring subscription plans: Your subscription will renew automatically at the end of each billing cycle (e.g., monthly or annually) unless canceled at least 24 hours before the next billing date. You authorize Well12 to charge your payment method on file for recurring fees without additional notice.

3. Refund Policy

Well12 offers a satisfaction guarantee for most of its services. Refund eligibility varies based on the specific product or program purchased: One-time purchases: Refund requests must be submitted within 14 days of purchase for eligible programs. Subscription services: Refunds are not provided for the current billing cycle. You may cancel future renewals anytime by contacting customer support or through your account dashboard.

Certain programs may have individual refund policies, which will be disclosed at the time of purchase.

4. Failed Payments

If a payment is declined or fails for any reason: You will be notified to provide updated payment information. Well12 reserves the right to suspend or terminate access to programs or services until payment is received.

5. Cancellation

To cancel your subscription or program enrollment: Log in to your account and follow the cancellation process, or contact customer support at [insert contact email or phone number]. Cancellation requests must be submitted at least 24 hours before your next billing date to avoid charges for the upcoming cycle.

6. Payment Security

Well12 is committed to safeguarding your payment information. All transactions are processed securely using industry-standard encryption. We do not store your full payment details beyond what is necessary for authorized transactions.

7. Changes to Terms

Well12 reserves the right to update these payment and billing terms at any time. Any changes will be communicated via email or posted on our website. Continued use of our services constitutes agreement to the updated terms.

Need Assistance?

If you have questions about payments, billing, or cancellations, please contact us at support@well12.health. We're here to help!

Thank you for trusting Well12 on your wellness journey!